Business Process Outsourcing(BPO)

Business Process Outsourcing is the outsourcing of business functions to achieve multiple benefits of cost reduction, enhanced quality and the capability to stress upon core competence. The various processes involved in the business process outsourcing are payroll processing, customer service and inventory management. It is growing at an amazing pace in India with clients from Europe, U.S.A. and opening a wide vista of job avenues for English speaking graduates in India.

Qualifications

Applicant needs to complete his or her graduation in any discipline. They should also have proficiency in English and good communication skills.

Benefits

The benefits of attaining a BPO (Business Process Outsourcing Course) are manifold. It aids to attain expertise over:
*Transactional BPO: In house projects handled by customers.
* Comprehensive BPO: Handles both administrative and transactional tasks
* Niche BPO: Looks after investments in customer's process to improve the efficiency.
* Database basics.
* Customer service and call handling skills.
* Selling skills
* Speech and voice modulation training
Courses in India

There are several institutes in India that offer courses on BPO:
* Enoma, 112, Shopper's Point, 1st Floor, Andheri station (west), Mumbai. Ph: 9820262263
* Excellionn, New Delhi.
* Aptech in all the major cities of India provides ACPG BPO course in India.
* Next, an esteemed training organization provides course on BPO located at Mumbai, Bangalore, Hyderabad, Pune, Chennai and Visakapatnam.
* Lason India, Bangalore.
* Brainware in all the major cities of India provides course on BPO.

Scope in India Candidates after the completion of the course can work as a voice based support executives, customer support executives, technical support executives, medical transcription specialists in health care BPO, team leaders in a call center, banking sectors as customer care executives, relationship executives and in telecommunication sectors as customer support executives. Employment opportunities are generated in shared services like finance and administration, bulk transactions like credit card or stock market processing, major vertical process of loans, policies and niche applications like environmental data monitoring. The companies offering the lucrative jobs in India are Convergys, EXL, Wipro Spectramind, Hinduja TMT, Ajooba, ICICI One Source, I Seva, Motif, Niit SmartServe, HCL Tech BPO, IBM Daksh, HSBC Bank, Citi Bank, ICICI Bank, Hutch, Airtel and more. A survey by NASSCOM revealed a mind boggling 1.2 million job opportunities are coming to India. The major BPO hubs in India are Gurgaon, Noida, Pune, Mumbai and Bangalore.

Scope abroad
Affiliated Computer Service, Convergys, P&O NedLloyd, Conesco, Dell, Convergys, WNS, Ford, McKinsey, HP, Bechtel AxaHP, Xerox and IBM are some of the vital companies in the BPO international domain providing a wide array of employment opportunities in countries like U.K., U.S.A., Germany, Scotland, Ireland, Spain and other countries. The opportunities multiply if you are fluent in German, Polish, Spanish, French along with English. You can also work as customer relationship management executive and technical executive abroad.

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IGNOU To Train Students For Career In BPO

The India Gandhi National Open University (IGNOU) is soon going to start offering Indian students a diploma course under which they will be trained for jobs in the business process outsourcing (BPO) industry. This one year diploma course will be offered by IGNOU in alliance with Bangalore’s global technology service and outsourcing company, Accenture Services. Speaking about this course, the IGNOU spokesman Ravi Mohan said, ‘You know the BPO situation in our country.

It’s a growing industry and the number of trained manpower required is huge. Here we have stepped in to provide trained human capital.’ Mohan further remarked that IGNOU has already inked an agreement with Accenture and that students who have completed their 10+2 can apply for this course. Ravi Mohan pointed out that the BPO job does not just pertain to foreign firms, but also Indian ones. He said that even government offices have either opened or are going to open call centres for enhanced customer relationship.

‘This course will create a pool of professionals who will be able to handle the job better and reduce attrition rate,’ Mohan added. Those who take up this BPO course will undoubtedly have an edge in communication skills over others. But then students will also alternatively get screened through a communication evaluation test. Under this course specialization will be offered in finance and accounting, insurance, banking, human resources, sourcing and category management, customer contact services, health care, pharma, engineering services, equity research and so on.