Top 10 BPO companies in India
India's BPO story continues to
bring cheer despite the economic
slowdown. And Genpact is the leader
of the pack in the Indian BPO space.
According to Nasscom, the Indian
IT-BPO industry (including domestic
market) recorded an overall growth
of 28 per cent (currency adjusted),
clocking revenues of $52 billion
in FY07-08 up from $39.6 billion
in FY06-07. The BPO exports are
up by 30 per cent (in US dollars),
registering revenues of $10.9 billion.
So which are India's top 10 BPO
companies? Read on to find out.
. .
1. Genpact
Genpact was born in 1997 as the
India-based business process operations
for GE Capital. In 2005, with equity
investments from General Atlantic
and Oak Hill Capital Partners, it
became an independent company and
was rebranded Genpact. It is India's
No. 1 BPO firm.
Genpact manages business for companies
around the world with a network
of more than 30 operations centres
in nine countries. Genpact offers
services in finance and accounting,
collections and customer service,
insurance, supply chain and procurement,
analytics, enterprise application
and IT infrastructure.
Headed by Pramod Bhasin, the company
had a staff strength of over 34,300
employees as on March 31, 2008.
Its revenues for the year 2007 stood
at $822.7 million.
Accolades won by Genpact
'No.1 Best Performing BPO' and 'No.3
Leader in Human Capital Development'
by Global Services magazine, in
2008
Top 10 in IAOP's 'Global Outsourcing
100' list, 2007-08
'Top 10 Employer' distinction, Dalian,
China, 2006-08
'No.1 ITeS-BPO Company' in India
by NASSCOM, 2005-08
2. WNS Global
WNS Global serves several industries,
including travel, insurance, financial
services, healthcare, professional
services, manufacturing, distribution
and retail. Warburg Pincus is the
majority shareholder in WNS Global
Services.
The Nasdaq-listed company with more
than 9,000 professionals was set
up in 1996. Neeraj Bhargava is a
co-founder of WNS (Holdings) Ltd
and group chief executive officer.
It posted a quarterly revenue of
$116.1 million for the fourth quarter
ended March 31, 2008, up 4.9 per
cent from the corresponding quarter
last year. Its revenues stand at
$459.9 million, up 30.5 per cent
from fiscal 2007.
Accolades won by WNS Global
Nasscom ranking: No. 1 BPO Company
for the year 2005
NeoIT Global Survey: No. 1 'Best
Performing' BPO Company / No. 1
in Human Capital
3.IBM Daksh
The five-year old IBM Daksh was
created by four profesionals --
Sanjiv Agarwal, Pawan Vaish, MJ
Aravind and Venkat Tedanki -- who
saw a great opportunity in the business
process outsourcing space. With
no business model to follow, it
was a big challenge to set up the
company.
IBM Daksh is known for a good leadership,
a focussed vision and an undying
passion. In April 2004, IBM Corporation
acquired Daksh e-Services to serve
as a global hub to manage business
processes for clients from across
the world.
With 14 service delivery centres
in India, IBM Daksh has more than
36 centers around the world. Today
IBM Daksh employs more than 20,000
people. Pavan Vaish is the chief
executive officer of IBM Daksh Business
Process Services. A co-founder of
Daksh eServices, he has been with
the organisation since January 2000.
Accolades for IBM Daksh
Frost & Sullivan Contact Center
Outsourcing Vendor of the Year 2007
Most Respected BPO Company in India(BusinessWorld)
IBM Daksh tops the 2007 Global Outsourcing
100
4. Aditya Birla Minacs Worldwide
Aditya Birla Minacs is part of
the $24 billion global conglomerate,
the Aditya Birla Group. Aditya Birla
Minacs was formed when Minacs, Canada's
leading BPO company, and TransWorks,
the BPO arm of Aditya Birla Group,
joined hands to become a leading
global business process outsourcing
player.
Aditya Birla Minacs clocked revenues
to the tune of $392 million (or
about Rs 1,575 crore) till March
2008, a 17 per cent rise over the
previous year's $335 million. With
over 26 years of experience, Aditya
Birla Minacs offers BPO solutions
for Fortune 500 clients. Minacs
has more than 12,000 employees at
locations in North America, Europe
and Asia.
It serves clients in automotive,
banking, financial services, insurance,
telecommunications and technology
verticals. Dev Bhattacharya is the
managing director for Aditya Birla
Minacs Worldwide Ltd, a subsidiary
of Aditya Birla Nuvo.
Awards for Aditya Birla Minacs Worldwide
Dataquest (annual Top 20 BPO listing)
- Ranked as India's No 2 BPO company
NASSCOM 2006-07 - Ranked as India's
third largest BPO, based on export
revenues
NASSCOM - Among Top 100 IT innovators
in India IT People Group
5. TCS BPO
TCS BPO is one of the leader players
in the outsourcing industry. It
offers services in areas such as
finance and accounting, banking,
HR outsourcing, KPO, insurance,
payroll, healthcare, telecom, media,
travel and entertainment.
TCS operates from more than 41 countries
and has more than 155 offices across
the globe. Its head office in India
is located in Bangalore. It has
branches in Mumbai, Gurgaon, Goa,
Hyderabad, Pune, Lucknow and many
other places in India.
While Tata Consultancy Services
is India's top software company,
TCS BPO established a stronghold
in the BPO space. The TCS group
posted a consolidated net profit
of Rs 1,290.61 crore (Rs 12.90 billion)
for the first quarter ended June
30, 2008, an increase of 7.3 per
cent compared to the year-ago period.
Accolades for TCS BPO
In 2006, TCS BPO was named as one
of the world's top BPO providers
by the International Association
of Outsourcing Professionals
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